Air India is making some amazing changes in its passenger offerings ahead of merger. In the latest update the airline has launched a new service called ‘Fly Prior.’ This facility will allow passengers the comfort of flexible booking ahead of their flight on the same day. Thus, the passengers can now opt for an earlier flight on the same day as their original booking, accommodating last-minute changes for travellers who need to reach their destination sooner
With ‘Fly Prior,’ passengers can choose to depart up to 12 hours earlier than their originally scheduled flight, providing a convenient solution for those with unscheduled meetings, family obligations, or other time-sensitive needs. However, this option for a flight change is subject to seat availability in the same cabin class as originally booked.
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The ‘Fly Prior’ service is available exclusively at Air India’s ticketing counters and check-in desks across airports in India. Frequent flyers with Gold and Platinum membership in Air India’s Flying Returns loyalty program can access ‘Fly Prior’ free of charge, while other passengers can utilise the service at a nominal fee. The pricing structure varies based on routes:
• INR 2,199 for flights between major metropolitan cities, including Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune.
• INR 1,499 for flights to or from other destinations within India.
The passengers opting for ‘Fly Prior’ service will receive instant confirmation, and checked baggage is transferred seamlessly to the new flight. Other ancillary services, such as priority handling and excess baggage, will also be transferred, except for seat selection and special meal requests.
Most passengers who travel by air are obviously in a rush to reach their destinations earlier to save time and effort. Banking on these two aspects of passenger travel, ‘Fly Prior’ will give the passenger exactly what they want, to reach the destination a few hours early with a complete ease of travel option. With this service, Air India is setting new standards in customer-centric services within Indian aviation.
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