Air India is currently on a transformational journey by upgrading its aircraft, seats, technology, in-flight entertainment, in flight meals etc, basically everything from brand identity to the look and feel of the airline. In this process, the airline is facing various customer-related issues with the airline name splashing on headlines every now and then for poor customer service. In order to set things rights, Air India has gone a step ahead in ease of passenger travel.
Air India has announced a new feature, by which the Air India passengers can now complete their check-in process at metro stations in Delhi thus saving precious time. The announcement of the feature was done on social media channel X (formerly twitter). The post read that passengers can now check-in for domestic and international flights at New Delhi and Shivaji Stadium Metro stations. “The service will be operational between 0700 Hrs – 2100 Hrs,” the post further added.
Get Latest Mathrubhumi Updates in English
It is said that the airline’s announcement comes on the backdrop of recent allegations by various passengers complaining of long wait-times and queues for check-in counters adding to passenger woes. Just recently a three-time grammy award winner Indian-American composer Ricky Kej publicly criticised Air India on social media after he had to wait for nearly an hour over the payment of his excess baggage at the airport. He further added that this was the fifth time in a year that the artist was facing problem with the airline.
Prior to that, Indian-American passenger, Anip Patel, CEO of CaPatel Investments, recently took to social media to describe his entire flight on Chicago bound Air India flight to Delhi as nothing short of a nightmare. He said that the business class experience was his worst first-class cabin experience ever.
Of lately the airline has been in the limelight mostly for negative reasons like broken seats, non-functional entertainment systems, and limited food options etc causing displeasure and passenger inconvenience.
Air India’s standard response to all the above complaints have been “regretted inconvenience to the customer” and it takes “feedback seriously”.
Hopefully, by being able to check-in from Metro stations, the airline hopes to clear airport traffic in an attempt to offer better service to its customers.
Images are for reference only.Images and contents gathered automatic from google or 3rd party sources.All rights on the images and contents are with their original owners.
